Services Automation Gets Its Day in the Sun

New service automation software provides flexibility for easy upgrades

Service providers are looking to compete more effectively today, while preparing their networks to support more dynamic, on-demand and customized service options in the coming years. With ubiquitous fiber and Carrier Ethernet standardization, a key area of differentiation for carriers is service deployment speed and service-level agreements (SLAs).

New service automation software is emerging that helps carriers evolve their network and OSS toward an on-demand service delivery capability that provides flexibility for easy service upgrades or changes as a customer grows.

Analytics in Action: A Tale of Two Customers

Operators can segment customers to capitalize on connectivity with personalized plans

Analytics is one of the most valuable resources for today’s communication service providers. Those who know how to properly leverage and transform subscriber data into new revenue opportunities will be well positioned to overcome traditional utility pricing challenges and emerge as true digital lifestyle providers.

In telecom merger mania, skeptical eye from Obama administration

Reuters

A pair of potentially transformative U.S. telecoms and cable deals could run afoul of Obama administration regulators who worry that mergers among market leaders would hurt consumers.

With both cable and mobile phone operators grappling with slowing growth, speculation has intensified recently about potential takeovers of No. 4 wireless service provider T-Mobile US Inc (Bellevue, WA, USA) and No. 2 cable service provider Time Warner Cable Inc (New York City, NY, USA).

2014 to See Increased Collaboration Between Healthcare and ICT

This week in Washington, D.C., the mHealth Summit hosts a conference with the intention to address some of the technological issues that must be solved to make progress

News this week from connected health technology advocates calls attention the importance of nurturing synergies between healthcare and Information Communications Technology (ICT) providers worldwide.

Continua Health Alliance today announced that two major communications providers -- China Mobile and Verizon Enterprise Solutions -- have joined the Alliance, adding to a roster of operators in its membership, that includes AT&T, KDDI, Korea Telecom (KT), NTT DOCOMO - Mobile, NTT, Orange, Telefonica, Telus and Vodafone.

Analysts Expect M2M and IoT to Drive 'Smart' Innovations, Challenges Notwithstanding

Vertical markets that show promise of innovative breakthroughs will seek to convert challenges into opportunity

New research from global tech analyst firms highlights the increased expectation for innovations to emerge from the convergence of vertical industries around connected products and services. While there is generally consensus that Machine-to-Machine (M2M) ecosystems and the Internet of Things (IoT) are creating new opportunities, most experts agree also that explosive growth is over the horizon.

Global M2M Growth Potential Hinges on Security, Remote Programmability and Interoperability

M2M applications across diverse geographical and vertical markets worldwide give rise to an increasingly fragmented ecosystem

SIMalliance

“As continued deployments of machine to machine (M2M) applications across diverse geographical and vertical markets worldwide give rise to an increasingly fragmented ecosystem, industry players must put security, remote programmability and interoperability at the heart of their plans for development, or risk inhibiting the sector’s prospects for growth,” says Bruno Basquin, Chair of the M2M and eUICC Working Group at SIMalliance.

European telcos' merger hopes help close Atlantic gap

Reuters

A rally in European telecom stocks has closed the big valuation gap with U.S. peers seen nine months ago, boosted by hopes that regulators will allow more mergers in the industry as it starts to recover from the bruising recession.

A series of telecoms and cable industry deals this year has helped fuel speculation that competition regulators will loosen the leash on mobile firms wanting to merge to encourage the investment needed for Europe to catch up on building faster broadband networks.

How to Keep the Customer Experience Out of the Execution Chasm

As mobile devices proliferate – 91 percent of Americans currently own a mobile phone, according to Pew Research (1) – consumer expectations for their service provider experience have also skyrocketed.  Customers now expect their mobile phones, tablets, and other mobile devices to provide them with instant access to media, information, and entertainment, anywhere at any time.  

Spanish telecom firms show peril of pinning hopes on 4G

Reuters

Spanish telecom firms are yielding to the reality of recession by selling new superfast mobile services at no extra charge, offering a cautionary tale for European peers which hope premium 4G prices will help them return to growth.

Many consumers in Spain, where unemployment stands at 26 percent, are unwilling or unable to spend up to 800 euros ($1,100) on a 4G-enabled smartphone and then sign up to a more expensive monthly plan - despite the promise of download speeds that are five times faster than existing 3G services.

Iliad plots new phase in French mobile assault

Reuters

French low-cost telecom operator Iliad will soon open a second front in a mobile price war when it starts helping customers buy expensive smartphones in the coming months, piling more pressure on its larger rivals.

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