Analytics, predictions, recommendations and customisation are some of the innovations used in e-commerce since the 1990s to sell the right service to the right customer.
Some VOD players in the telecom market have understood the importance of investing in recommendations, and are slowly gaining credibility in the market. In such a market where churn is a crucial stake, operators must look to the latest technologies and state-of-the-art knowledge to defend their market share, and even appropriate some from their competitors.
KORE’s announcement today of its acquisition of Wyless has been a while in the making, but is hugely significant now it is here. The combined business will have considerably more direct M2M connections than most Mobile Network Operator (MNO) M2M business units worldwide and will be the largest independent M2M network provider worldwide, certainly in terms of revenue. Among other statistics, the combined company has more than 350 staff, a customer base of more than 3,000 B2B companies globally and over 6m direct M2M connections that are significantly revenue generating.
The debate focused around which phone system deployment method is preferred, a hosted PBX (also known as a cloud-based solution) or on-premises, has been building for years. With the rise of software-as-a-service (SaaS) options and more companies considering them, the argument of hosted versus on-premises has become more intense.
What is detection? Within the context of this report, detection is defined as systems solutions and applications whose purpose is to gather data that is of an unstructured nature. In other words, detection systems in this context are those systems and solutions facilitate aggregation of Big Data. Detection systems include sensors, presence and location systems. Sensors exist within consumer sector as well as industry. Presence falls within the realm of telecommunications and general ICT systems.
In late January, the Federal Communications Commission voted on a Broadband Progress Report, which once again reaches the erroneous conclusion that the United States is not making reasonable and timely progress toward deploying “advanced telecommunications capability” (a.k.a. broadband). The report’s conclusions rest on a highly strained reading of the evidence, and do not conform to the statutorily-directed purpose of the report.
As the Internet of Things (IoT) matures, and begins to mean more than the oversimplified (and over-hyped) early examples, such as the much maligned connected fridge, it has become clear that mobile networks will be crucial for ensuring connectivity of devices. It’s beyond doubt that mobile data connectivity (3G/4G) will be key to this, until the arrival of 5G at least.
The current model for mobile operators is not working: two-year strict contracts, poor online experiences and highly inconsistent in-store customer interaction models are not going to keep mobile customers coming back for more. Today’s customers are empowered to make quick decisions based on the level of service they’re getting – and they expect a lot. If their service expectations aren’t being met, they will look to the next provider and take their business elsewhere, and the strict parameters set by mobile operators to lock their business in isn’t going to work for much longer.
The US wireless telecom industry, a once highly differentiated marketplace, is transforming into a sea of beige, making it more and more difficult for customers to differentiate between providers.
As the Internet of Things ushers in a new era of connectivity, service providers have found themselves in a race to bolster their existing infrastructure in order to meet the growing demands of bandwidth-hungry end users and their connected devices. At the same time however, the mobile nature of IoT-enabled devices means that fiber, which has long been viewed as the foundation of modern high-capacity networks, is often no longer an option for introducing the necessary high bandwidth and lower latency to these networks.