Nashville-based Equinox Information Systems announced today that Frontier Communications, a national broadband, video and voice provider with operations in 28 states, has expanded its licensing of the TeleLink usage analytics and reporting solution and added the Case Manager Portal (CMP) application to its Protector portfolio. The companies’ business relationship began in 2004 with Frontier’s deployment of the automated Protector fraud management system to identify and shut down suspicious or abusive activity immediately at the source. A decade later, Frontier deployed TeleLink for its revenue assurance and reporting abilities, including invoice validation, routing assurance, and financial impact evaluation of network/rate/carrier changes. Frontier has expanded its TeleLink license and added the CMP application, allowing analysts to investigate research alerts from browser-enabled devices for more efficient incident response time.
Misty McFarlin, Engineering Supervisor at Frontier Communications, notes, “Our experience with Equinox has been very positive, and its training and support staff has helped us maximize the system’s benefits.”
Protector, the most installed fraud management system in the U.S., is a comprehensive, scalable solution that distinguishes communications fraud from legitimate customer usage to help combat even the newest fraud schemes. Currently processing hundreds of millions of call records per day for customers worldwide, Protector has well earned its reputation by saving carriers hundreds of millions of dollars in annual fraud losses. TeleLink solves business assurance challenges by making usage data actionable. Its advanced usage detail analytics, call reconciliation, invoice reconstruction, routing assurance, and margin analysis tools provide essential revenue management, expense management, and network management benefits.
“Exceeding customer expectations is the key to our success and the focus of all our efforts, so it’s extremely rewarding when a customer not only relies on us as a continued solution provider but also seeks our assistance for subsequent projects,” explained Equinox Executive Vice President, David West. “Our long-standing relationship with Frontier is one more example of our dedication to exceptional, personal service.”