Equinox Equips Frontier Communications with Business Assurance Tools

Company adds Case Manager Portal (CMP) application to its protection portfolio

NASHVILLE, TN:

Nashville-based Equinox Information Systems announced today that Frontier Communications, a national broadband, video and voice provider with operations in 28 states, has expanded its licensing of the TeleLink usage analytics and reporting solution and added the Case Manager Portal (CMP) application to its Protector portfolio. The companies’ business relationship began in 2004 with Frontier’s deployment of the automated Protector fraud management system to identify and shut down suspicious or abusive activity immediately at the source. A decade later, Frontier deployed TeleLink for its revenue assurance and reporting abilities, including invoice validation, routing assurance, and financial impact evaluation of network/rate/carrier changes. Frontier has expanded its TeleLink license and added the CMP application, allowing analysts to investigate research alerts from browser-enabled devices for more efficient incident response time.

Misty McFarlin, Engineering Supervisor at Frontier Communications, notes, “Our experience with Equinox has been very positive, and its training and support staff has helped us maximize the system’s benefits.”

Protector, the most installed fraud management system in the U.S., is a comprehensive, scalable solution that distinguishes communications fraud from legitimate customer usage to help combat even the newest fraud schemes. Currently processing hundreds of millions of call records per day for customers worldwide, Protector has well earned its reputation by saving carriers hundreds of millions of dollars in annual fraud losses. TeleLink solves business assurance challenges by making usage data actionable. Its advanced usage detail analytics, call reconciliation, invoice reconstruction, routing assurance, and margin analysis tools provide essential revenue management, expense management, and network management benefits.

“Exceeding customer expectations is the key to our success and the focus of all our efforts, so it’s extremely rewarding when a customer not only relies on us as a continued solution provider but also seeks our assistance for subsequent projects,” explained Equinox Executive Vice President, David West. “Our long-standing relationship with Frontier is one more example of our dedication to exceptional, personal service.”

Featured Reports

Connected Vehicle: V2V and V2X Market Outlook 2017-2022

Connected vehicle technology is rapidly evolving to encompass Vehicle-to-Vehicle (V2V), Vehicle-to-Infrastructure (V2I), Vehicle-to-Device (V2D), and Vehicle-to-Pedestrian (V2P) signaling and communications. This research examines the V2V and V2X market including technologies, solutions, and major players. 
Buy now

 

IoT Device Management: Outlook and Forecasts 2017-2022

The report evaluates market opportunities and challenges for IoT Device Management solutions across various industry verticals.  The report includes forecasting for global and regional markets as well as potential across deployment types and sectors including automotive, manufacturing, smart cities, and more.
Buy now

 

DAS Market Analysis and Forecasts 2016-2021

Analysis of the DAS market, including carrier WiFi, small cells, and SON, and the leading companies in the DAS ecosystem and their solutions.  The report also includes evaluation of market drivers, challenges, and provides forecasts for 2016 to 2021.
Buy now

 

NextGen Network OSS/BSS Forecast 2016-2021

Comprehensive coverage of NGN OSS/BSS including opportunities within Big Data and IoT, analysis of the drivers and issues related to the technical and business aspects of OSS/BSS, deployments and operations issues, and quantitative analysis with forecasts for anticipated growth through 2021.
Buy now