The Potential of User Analytics

Navigating the path between customer experience, customer information, and profitability

As competition and the economic crunch pit themselves against communications service providers (CSPs), it’s getting harder and harder for them to maintain profitability, so the search is on for ways of exploiting underused assets. Take customers for example – CSPs have them by the billions, yet they often know almost nothing about them other than an address or a phone number in the eyes of many providers.

Nissan's e-car compares mileage among neighbors

Infotainment system features 'eco-competition'

Nissan (Yokohama, Japan) has come up with a creative way of using telematics to promote efficient driving habits for early adopters of its "zero emission" electric vehicle, the Leaf. A section of the vehicle's integrated infotainment system supports a service called "Carwings," which not only tracks the energy efficiency of the user's driving style, but compares statistics with friends and neighbors using the system.

Policy and Charging

The network's 'Dynamic Duo'

The surging popularity of smartphones over the past few years has caused some serious issues for the broadband networks which consumers depend on every day. Network issues revolve around a growing capacity crunch, mainly due to the availability of streaming media and rich content being accessed by next-generation devices. A report released by ABI Research in September 2010 estimates there will be more than 1.5 billion active mobile broadband consumers by 2015. In other words, network performance will continue to decline unless solutions are put in place to mitigate the congestion.

M2M device connections will jump to 2.1 billion by 2020

New research from Analysys Mason

The global market for machine-to-machine (M2M) device connections will grow from 62 million devices in 2010 to 2.1 billion devices in 2020, according to a new report from Analysys Mason (London, UK). With a year-on-year growth rate of between 36% and 52%, M2M seeks to be one of the fastest-growing connectivity sectors in the next decade.

The "Machine-to-machine devices connections: worldwide forecast 2010-2020" covers 8 regions, 7 industry segments, and 20 product/solution categories.

How satellite and 4G will coexist

Satellite technology fueling cellular backhaul services

Satellite, when combined with 4G wireless, offers two very powerful advantages for stakeholders. First, it provides a large amount of spectrum. That spectrum enables delivery of next-generation wireless services in a world that is increasingly underserved by terrestrial spectrum and is moving in the direction of broadband wireless. Also, satellite’s large coverage footprint offers unparalleled reach to the next frontier of un-served and underserved suburban, rural and remote areas.

Infonetics: Demand up and prices down for VOIP, IMS

China leads the way

Market research firm Infonetics Research (Grove City, OH, USA) has released its third quarter "Service Provider VoIP Equipment and Subscribers" and "IMS Equipment and Subscribers" market share and forecast reports.

Spotlight on Tekelec's Performance Intelligence Center 7.0

Latest major release brings new ways to analyze data

Tekelec Inc. released version 7.0 of their popular "Performance Intelligence Center" this quarter, adding new ways to synthesize, translate, and use network data for business purposes. This iteration was in development for approximately ten months.

Cloud services can drive telco success

Will cloud solve the ARPU dilemma?

Historically, telecommunication companies have been characterized by fixed rates for telephone and Internet service. Because price is the distinguishing factor instead of features or other differentiators, the average revenue per user has been on a downward trend. The industry has been looking for a solution to this trend for some time, and some providers are now finding it in managed IT services in the cloud.

Well Positioned to Engage in Managed Cloud Services

The M2M Switch - From Hindsight to Insight

Machine-to-Machine helps connect the dots in more ways than one

We have described in a recent article the dimensions of the M2M Switch currently taking place in the wireless industry: a renewed emphasis on machine-to-machine communications away from human-to-human communications, and the implementation of a new business model based on new “ABCs”: low Average Revenue per Unit or ARPU; low bandwidth or data rate transfer; and low churn or customer attrition. These characteristics are fundamentally different from the wireless operator’s traditional business model. However, the shift in the business model foundation is not the only radical change. In addition to bringing a new focus, the M2M Switch transforms the way businesses operate. As millions of remote devices are going to be linked up together, the ability to better comprehend and monitor the operational quilt or the business environment in general will be increased, and, as a result, overall productivity enhanced. The M2M Switch infuses new life into the business-to-business (B2B) M2M market.

Advanced Mobile Services Need More Powerful Processing in the Network

When capacity scales up, so must the back end

As mobile usage in the developed countries moves rapidly from voice to applications, the level of call processing in the network must increase correspondingly. Applications such as video and navigation require hundreds of times more data than voice, and the network’s processing capabilities must be upgraded to handle it. Yet choices now being made about 4G infrastructures will significantly impact operators’ ability to scale processing power as needed.

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