As it becomes clear that operators cannot have a best-in-class customer experience without having an all-round view of their customers, the CEM debate and discussion is hotting up once again. Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.
Australia's biggest phone company Telstra Corporation Ltd has agreed to sell 70 percent of its directories unit Sensis, offloading a struggling business challenged by digital transition for less than the market had anticipated.
The sale of Sensis, following Telstra's (Melbourne, Australia) sale of Hong Kong mobile phone business last month, would further boost the telco giant's cash war chest to invest in new growth businesses and expand its mobile network.
France's industry minister pressed struggling telecoms company Alcatel-Lucent on Friday to cut fewer jobs as part of a restructuring aimed at stemming years of losses.
The Franco-American group ran into opposition from President Francois Hollande's Socialist government when it said in October it would lay off 10,000 workers worldwide, including 900 in France.
Connected Business is dedicated to helping organisations understand how to improve communications, productivity and profits using the latest business and collaboration technologies.
The global market for mobile security gateways is expected to generate $70 million in revenues this year, a 70% increase on sales in 2012, according to a new study from Infonetics Research.
“The popularity of SMS and MMS has soared over the last decade, but carriers around the globe are just now beginning to seriously evaluate and deploy SMS/MMS security gateway solutions, forced by economic, regulatory, and attack conditions,” said Jeff Wilson, principal analyst for security at Infonetics Research.
Chinese telecoms equipment vendor Huawei expects annual revenues from its sale of 4G networks to double to about $4 billion between 2013 and 2014, according to a report from Reuters.
Speaking to reporters in Shanghai, David Wang, the president of Huawei’s (Shenzhen, China) wireless network business unit, also said that overall wireless revenues would hit $12.9 billion in 2014, compared with $11.7 billion in 2013.
Sweden’s TeliaSonera has announced several acquisitions aimed at boosting its presence in the country’s high-speed broadband market.
In a statement, the operator said it had spent a total of SEK473 million ($72 million) on controlling stakes in fiber players Zitius, Quadracom Networks and Riksnet.
New Zealand’s government has sided with telecoms infrastructure player Chorus in its assessment of the impact that regulated price cuts would have on planned investment in a nationwide broadband network.
According to a government report prepared by Ernst & Young, price cuts mandated by New Zealand’s telecoms regulator for access to copper-line networks would leave Chorus (Auckland) with a funding shortfall of about NZD1 billion ($825 million) assuming it did not implement any cost-saving measures.
This seminar will offer delegates a timely opportunity to discuss the challenges of implementing the Information Economy Strategy.
Planned sessions examine the key priorities for the Information Economy Council - including the opportunities for improving links between academia, public sector organisations and industry so as to boost key skills in the development and utilisation of information technology.
The data center and enterprise market for software-defined networking (SDN) is set to be worth as much as $3.1 billion by 2017, according to a new study from Infonetics Research.
“It’s still early days, but our research over the last two years confirms that SDN controllers and Ethernet switches in use for SDN will play a role in enterprise and data center networks, growing to a $3.1 billion market by 2017,” said Cliff Grossner, directing analyst for data center and cloud at Infonetics Research.