'Proactive Chat' gives telcos a new route to improve customer satisfaction

Real-time customer service instant messaging will become mainstream

Thu. August 26, 2010

by Santanu Nandi, Executive VP of Telecom and Media, Firstsource

Though it took a long time to arrive, online chat - the ability to communicate in real- time to a customer service operator via instant messaging - has now become well established as a mainstream way for customers to talk to their telecoms service provider in the UK. BT offers chat for business customers, Three Mobile uses chat for billing queries, while T-mobile customers are able to use chat for technical, sales, billing and coverage advice.

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Amartus releases Service Commander
Amartus, a developer of next generation OSS/BSS solutions, today announced Service Commander, an end-to-end connectivity service automation management platform, enabling service providers to automate their connectivity service delivery process.

Frost & Sullivan publishes microwave backhaul report
Research and Markets has announced the addition of Frost & Sullivan's new report "World Microwave Technology Market for Mobile Backhaul" to their offering. This Frost & Sullivan research service titled World Microwave Technology Market for Mobile Backhaul provides an in-depth analysis of the market drivers and restraints, industry trends, and competitive environment.

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